FAQ

the furryfolks creates nosework and enrichment toys, dog apparel, walk essentials, accessories, and selected goods for humans.

We do not begin with a label. We begin with an original idea. Every product from the furryfolks is thoughtfully planned, designed, tested, and refined with real-life use in mind. From treat-hiding pockets and layered toy structures to apparel graphics, materials, fit, and functional details, every design has its own purpose and personality.

Our goal is to make everyday life with pets more joyful through products that bring together play, function, comfort, and original design.

A nosework toy is not simply a difficult puzzle that a dog must solve as quickly as possible. It is an interactive toy designed to let dogs use their sense of smell to explore, locate treats, and enjoy the process of discovering hidden rewards.

Treat pockets, folds, layered structures, fabric textures, and removable components create different ways to search. What matters is not how quickly a dog finds every treat, but the joyful process of sniffing, investigating, and working out how to reach it.

Nosework play may help provide:

• Mental stimulation through scent-based exploration
• A focused activity that helps reduce boredom
• A way to encourage slower treat eating
• An opportunity to practice natural sniffing and searching behaviors
• Interactive play that engages both the nose and body

Begin with an easy setup that matches your dog’s experience and personality. As your dog becomes familiar with the activity, place treats deeper inside the toy or combine multiple treat-hiding features to gradually expand the game.

Dogs who are new to nosework may do best with a simple structure where treats remain visible or easy to reach. As they gain experience, you can introduce toys with multiple layers, smaller treat pockets, or removable components for a more involved search.

Consider your dog’s size, play habits, and nosework experience, and review the product structure, suggested challenge levels, and play instructions shown on each product page.

No. the furryfolks plush nosework and enrichment toys are designed for supervised, interactive play. They are not intended to be used as unattended chew toys.

Inspect the toy before and after play. Stop using it immediately if you find torn fabric, weakened seams, exposed filling, or loose or damaged components.

Please read our Toy Safety Guide for complete safety information.

Materials and construction vary by design, so always follow the Care Instructions shown on the individual product page.

Remove all remaining treats before washing. Allow the toy and all of its components to dry completely before the next play session.

Measure your dog while they are standing naturally on all four legs. Measure the chest around its widest part, just behind the front legs.

The starting and ending points for back length can vary according to the design and intended fit. Some styles use the full length from the base of the neck to the base of the tail, while others end before the base of the tail. Always follow the instructions and size chart for the specific product you are purchasing.

Visit our Size Guide for complete measuring instructions and fit information by product category.

the furryfolks apparel size charts use flat-lay garment measurements. This means the garment is laid flat when it is measured.

Fabric stretch and garment construction vary by style, so do not directly compare measurements from different product charts. Always use the chart that belongs to the specific product you are purchasing.

Unless the individual product page states otherwise, we recommend sizing down when your dog is between sizes.

Compare both chest and back length, and consider the material, stretch, and intended fit of the selected style. If you need help, email info@thefurryfolks.com with your dog’s chest, neck, and back-length measurements, along with their breed and weight.

No. Sweaters, tees, onesies, and jackets can fit differently depending on their material, stretch, construction, and design.

Products with the same size name may still have different garment measurements and silhouettes. Always review the individual size chart before ordering.

Orders are typically processed and shipped within 1–3 business days. Business days do not include weekends or U.S. holidays.

Orders placed on Friday, Saturday, or Sunday will typically ship the following Monday or Tuesday. You will receive an order confirmation email with your order number, followed by a separate shipping confirmation email with tracking information when your order ships.

Free shipping is available on qualifying orders at the following order values. All amounts are calculated in U.S. dollars.

• United States: $55 USD or more
• Canada: $100 USD or more
• Eligible international destinations: $150 USD or more

Final free-shipping eligibility and available delivery methods are determined at checkout based on the order and destination.

Yes. the furryfolks ships to supported international destinations. Enter your address at checkout to see current shipping availability, delivery methods, and charges.

Shipping availability may change because of carrier limitations or other restrictions. Customers in Asia may also visit the furryfolks ASIA.

Yes. You will receive a shipping confirmation email with tracking information after your order ships.

Delivery dates are estimates and may vary because of the destination, selected service, customs processing, weather, holidays, or carrier conditions.

If you need to request an address correction, contact us as soon as possible at info@thefurryfolks.com.

We cannot guarantee that an address can be changed after an order has entered processing or has been accepted by the carrier.

Contact us as soon as possible at info@thefurryfolks.com. We will help with the carrier’s claims process and provide any available shipping documentation.

For a damaged delivery, keep the item, original packaging, shipping label, and photographs of the package and damage until the claim is resolved. The carrier may require these materials for review.

Carrier claims and reimbursements are subject to the carrier’s eligibility requirements, filing deadlines, and final decision.

International orders may be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the recipient’s responsibility. Please review your country’s import requirements before ordering.

For complete information, please read our Shipping Policy.

Eligible return and exchange requests must be made within 14 days after you receive your order.

The item must be unworn, unused, and in its original condition, with its tags and original packaging. You will also need your receipt or other proof of purchase.

Email info@thefurryfolks.com with your order number and reason for the return or exchange.

For an exchange, also include the size or item you would like to receive. If your request is accepted, we will provide return instructions. Items sent back without first requesting a return or exchange may not be accepted.

• Returns from the United States: A flat $6 USD return-shipping fee will be deducted from the refund.
• Exchanges within the United States: A flat $6 USD return-shipping fee will be invoiced separately and must be paid before the replacement item is shipped.
• Returns from outside the United States, including Canada: The customer is responsible for arranging and paying all return-shipping costs.
• Exchanges outside the United States, including Canada: The customer is responsible for both the cost of returning the original item and the cost of shipping the replacement item.

We recommend using a trackable shipping service for returns arranged by the customer.

Original shipping charges are non-refundable except where required by applicable law or where the return results from a defective, damaged, or incorrect item.

Exchange items are subject to availability and are not reserved until the exchange is approved.

Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged.

This restriction does not limit any non-waivable rights relating to defective, damaged, or incorrect items or other rights provided by applicable law.

Contact us as soon as possible at info@thefurryfolks.com.

Include your order number and photographs showing the item and its packaging. We will evaluate the issue and work to correct it.

We will inspect your return after it arrives and notify you whether the refund has been approved. Approved refunds are issued to the original payment method.

After the refund is issued, your bank or credit card company may take up to 10 business days to post it to your account. If more than 14 business days have passed since we approved your refund, contact us at info@thefurryfolks.com.

Eligible consumer orders shipped to the European Union, European Economic Area, or United Kingdom may have a statutory right to withdraw from the purchase without giving a reason.

Where this right applies, notify us at info@thefurryfolks.com within 14 days after receiving the goods.

Please review our Refund Policy for the complete procedure, return deadline, and reimbursement information.

Email us at info@thefurryfolks.com or use the form on our Contact Us page.

We do our best to respond within 1–2 business days.