Shipping policy

 

Order & Shipping

Orders are typically processed and shipped within 1–3 business days. Orders placed on Friday, Saturday, or Sunday will typically ship the following Monday or Tuesday. We do not ship on holidays.

Once you place an order with us, you will receive an order confirmation email containing your order number. When your order ships, you will receive a separate shipping confirmation email with tracking information.

Once an order has been accepted by the carrier, The Furryfolks is not responsible for delays, loss, or damage caused solely by the carrier’s handling of the shipment, except to the extent such responsibility cannot be excluded under applicable law.

If your package is lost or arrives damaged, please contact us as soon as possible at info@thefurryfolks.com. We will assist you with the carrier’s claims process and provide any available shipping documentation. For damaged deliveries, please keep the item, original packaging, shipping label, and any photographs until the claim is resolved, as the carrier may require them for review or inspection.

Any carrier claim or reimbursement is subject to the carrier’s eligibility requirements, filing deadlines, and final determination. Nothing in this policy limits any rights or remedies available to you under applicable law.

Import Duties

When ordering outside the U.S., be aware that import duties might apply.

This means you could be required to pay additional fees when your order arrives. The amount will vary depending on your country of residence, so it’s a good idea to find out what extra costs may apply in advance.