Return & Refund Policy

 

Return
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

A restocking fee of $6 will be deducted from your refund.
The cost of shipping is non-refundable.
Once we’ve received and inspected the returned items, we will issue a refund immediately if the items are approved.

No refunds are available on sale items.
We will not accept any items returned to us without being requested.

To start a return, contact us at info@thefurryfolks.com and include your order number in the subject line. Additionally, describe the circumstances.


Exchange
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.

To start an exchange, contact us at info@thefurryfolks.com and include your order number in the subject line. Additionally, describe the circumstances and the size you would like to exchange.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Please get in touch if you have questions or concerns about your item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded on your original payment method within ten business days if approved.

A restocking fee of $6 will be deducted from your refund.
The cost of shipping is non-refundable.

Please remember that your bank or credit card company can process and post the refund.
If more than 14 business days have passed since we approved your return, please get in touch with us at info@thefurryfolks.com